ARB Locker Fiasco

[SquirrelCrusher]

This is the chat I had with a customer service rep today.




12:16:21 PM : System: You are now in queue to be connected with a JC Whitney Product Specialist.

12:16:21 PM : System: Scotty has joined this session!

12:16:21 PM : System: Connected with Scotty. Your Reference Number for this chat is 4782018.

12:16:27 PM : Scotty: Hi, my name is Scotty. Thank you for contacting us. How may I assist you today?


12:16:52 PM : Matt: I am looking at ARB air locker RD93 it is listed at $377.12


12:17:00 PM : Matt: Is that the correct price and are they in stock?


12:17:20 PM : Matt: JCW-ARBRD93


12:17:41 PM : Scotty: Sorry, We are finding pricing error for this brand in our website. Since we are working on it, I request you to get back later after 24 to 48 hours to check the updated price for this brand. We apologize for the inconvenience this may caused to you.


12:18:15 PM : Matt: So you aren't selling it for the price listed on the website?


12:18:56 PM : Scotty: Yes, Matt. There is error in pricing.


12:19:11 PM : Scotty: I request you to get back later after 24 to 48 hours to check the updated price for this brand.

[Livin4Today]

How about...

My lawyer will be happy to assist the world with a class action lawsuit for false advertising... And you can get back with him in 24 to 48 hours...

[OldGreen]

Honestly, it was obviously an error but was worth a shot.

All they have to do is admit that the price was an error. As long as they don't bait and switch you, it isn't a big deal for them legally. I mean, seriously, who has never made an error. I actually feel kind of bad for whoever screwed up. They are likely looking for a new job. . .or maybe they got hacked.. . .

[Roman]

No cancellation email, yet, but when I checked my JCW account, the order was "unable to be filled"

Dang!

[SquirrelCrusher]

Mine still says processing.

[toyman2]

Told you, it just seemed to good to be true. oh well

[Lurch]

Ya but at that price it's worth a shot.

[79chevy39.5's]

item cannot be filled

[79chevy39.5's]

my order went back to processing today............ still no email that it was cancled or shipped though

[Wrench]

JC Whitney called me a few minutes ago.

They confirmed there was an error in pricing and they are cancelling my order.

They also stated the website will be corrected shortly.

They better fix it soon, before every offroader out there submits an order and they have several thousand "We're Sorry" calls to make!

[OldGreen]

You can't order, when you "add to cart" it tells you that they are out of stock.

[Roman]

Can't add the $300 models to your cart, but the $600 model check out just fine...

[SquirrelCrusher]

Voicemail from jcwhitney. Due to a dispute with the manufacturing company they cannot fill my order.

[79chevy39.5's]

me too, i may try to get them to do something but we will see

[SquirrelCrusher]

It was worth a shot. It was a disaster from the start. I don't think JCWhitney handled it that well. The website is still showing the wrong prices. When I ordered my lockers I called and spoke with customer service and was told that the price was gaurenteed and that my lockers would ship the next day. It was a break down in communitcation on there end somewhere.

Based on the voicemail I got today, it seems that JCWhitney is trying to pass the blame onto ARB which is kind of crummy.

[79chevy39.5's]

yes they didnt even say, we posted the wrong price by accident we're sorry...........said mfg price isnt the same?! wtf

[SquirrelCrusher]

Just got another call from JCW claiming that it was an error that they only discovered yesterday. What a lie. The agent also said that it was an issue with the manufacturer changing the price that they were able to buy the item for.

What a load of BS. If your company makes a mistake at least take responsiblity for it and not lie to the customer and pass blame.

[Lurch]

I just got the "call" too. Oh well.